Privacy Policy
This policy clearly describes how your personal information is collected on the 499 bat platform, the purposes for which it is used, and how it is kept secure.
This Privacy Policy ("Policy") sets out the rights and responsibilities relating to the collection and processing of information between the 499 bat platform ("Platform", "we", "our") and its users ("you", "your"). By using this platform, you are considered to have agreed to the terms of this Policy. To learn about other terms related to this Policy, please read our Terms and Conditions.
Summary of Data Processing
| Data Type | Purpose | Retention Period |
|---|---|---|
| Identity Information (name, date of birth) | Account verification, age confirmation | 5 years after account closure |
| Contact Information (email, mobile) | Notifications, support, security | 5 years after account closure |
| Transaction Information | Payment processing, fraud prevention | As required by law |
| Device and browsing information | Security, experience improvement | Up to 24 months |
| Gaming activity | Responsible gaming, service improvement | 5 years after account closure |
Scope and Applicability of This Policy
This Privacy Policy applies to the 499 bat website, mobile application, and any related services. The processing of information of any person who uses our platform, including users residing in Bangladesh, is governed by this Policy.
"Personal information" as described in this Policy means any information that can directly or indirectly identify a specific individual. Third-party websites or services have their own privacy policies — 499 bat is not responsible for those.
The minimum age to use this platform is 21. If any person registers while under the age of 21, we reserve the right to close their account and delete the associated information.
What Information We Collect
2.1 Registration and Identity Information
We collect the following information when you create an account:
- Full name and date of birth
- Email address and mobile number
- Username and password (stored in encrypted form)
- National ID card or passport details for identity verification (where applicable)
2.2 Financial and Transaction Information
We collect payment method information at the time of deposits and withdrawals. The approved payment methods for 499 bat in Bangladesh are bKash, Nagad, Rocket, and Upay. Transaction records through these services are kept secure in our systems. We do not store account numbers or full card numbers within payment information.
2.3 Device and Technical Information
The following information is collected automatically while using the platform:
- IP address and device type
- Browser type and version
- Operating system information
- Login time and date, session duration
- Information obtained from cookies and similar tracking technologies
2.4 Gaming Activity Information
Your gaming history, bet amounts, win/loss records, and session durations are stored. This information is used to ensure responsible gaming and to improve service quality.
Purposes of Data Use
499 bat processes your information for the following lawful purposes:
3.1 Service Delivery and Operation
- Account creation, verification, and management
- Processing deposit and withdrawal transactions
- Providing bonuses and promotional offers — such as a 100% first-deposit bonus of up to ৳10,000
- Managing VIP membership and rewards programs
- Providing customer support (via live chat and email)
3.2 Security and Fraud Prevention
- Preventing fraudulent activity and money laundering
- Blocking unauthorized account access
- User age verification (21+)
- Ensuring fair use of the platform
3.3 Responsible Gaming
By analyzing your gaming behavior data, we identify potentially problematic gaming patterns and provide support where needed. Reading our full Responsible Gaming guide will give you detailed information about these protective measures.
3.4 Communication and Marketing
- Sending important account-related notifications
- Updates on promotional offers and bonuses (subject to your consent)
- Notifications of platform changes and policy updates
Data Sharing and Third Parties
499 bat does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances:
4.1 Service Provider Partners
We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, customer support, and data analytics services. These partners are required to follow strict data protection agreements.
4.2 Gaming Providers
Our gaming providers including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe process certain technical data. This information is used solely for operating the games.
4.3 Legal Obligations
Information may be disclosed to comply with court orders, lawful requests from investigative authorities, or applicable legal requirements. In such cases, we provide only the minimum information necessary.
4.4 Business Transfers
In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new ownership entity. We will notify users before any such change.
Data Security Measures
499 bat has adopted industry-standard technical and administrative measures to protect your information:
5.1 Technical Security
- SSL Encryption: all data transmissions are encrypted with 256-bit SSL
- Password hashing: passwords are stored using the bcrypt algorithm
- Firewall and intrusion detection systems (IDS/IPS)
- Regular security audits and vulnerability assessments
- Two-factor authentication (OTP) option
5.2 Administrative Security
- Access to personal information is restricted to authorized staff only
- Regular staff training on data protection
- Strict data processing agreements with third-party partners
- A rapid response plan in the event of a data breach
100% security on the internet cannot be guaranteed — however, we maintain the highest level of precautionary measures. If you notice any suspicious activity, please notify our support team immediately.
Cookies and Tracking Technologies
499 bat uses various types of cookies and similar technologies. These are small information files stored in your browser that help us improve the quality of our services.
6.1 Types of Cookies
- Essential Cookies: Essential for maintaining login sessions and security — these cannot be disabled.
- Functional Cookies: Remember your preferred language, display settings, and previous login information.
- Analytical Cookies: Used to understand which parts of the platform are most used; they do not collect any personal information.
6.2 Cookie Control
Cookies can be controlled or deleted from your browser settings. However, if essential cookies are disabled, many features of the platform may not work properly.
Data Retention and Deletion Policy
499 bat retains your information for as long as necessary, and no longer.
7.1 General Retention Periods
- Active account: until the account is closed
- After account closure: up to 5 years for legal obligations and financial transaction records
- Marketing communications list: deleted within 30 days of consent withdrawal
- Technical logs: up to 24 months
7.2 Data Deletion Requests
After closing your account, you may request deletion of your information. However, information may continue to be retained where required by legal obligations, ongoing investigations, or financial transaction records.
User Rights
As a user of the 499 bat platform, you have the following rights:
8.1 Right of Access
You can request to know what information we hold about you. We will respond within 30 working days of receiving the request.
8.2 Right to Correct Information
If your account contains incorrect or incomplete information, you can request a correction. You can update much of the information yourself directly in your account settings.
8.3 Right to Opt Out of Marketing Communications
To stop promotional emails and notifications at any time, use your account settings or the unsubscribe link in the email. However, important account-related messages cannot be turned off.
8.4 Right to Close Your Account
You can contact our support team at any time to request account closure. Any pending transactions must be completed before the account is closed.
8.5 Right to Submit a Complaint
If you have a complaint about how we process your data, please contact our support team first. To learn more about us, visit our About Us page.
Children's Privacy
499 bat does not provide services to anyone under the age of 21 under any circumstances. We do not knowingly collect information from minors. Age verification is mandatory during the registration process.
If we have information indicating that a user is under 21 years of age, that account will be closed immediately and the associated data will be deleted as soon as possible.
Policy Changes and Updates
499 bat reserves the right to update this privacy policy as needed. Users will be notified of significant changes by email and through notifications within the platform.
By continuing to use the platform after any changes, you will be considered to have agreed to the updated policy. The latest version of this policy will always be available on this page.
If you have questions about any changes, our support team is available 24/7 via live chat and email.
Contact Us
If you have any questions or concerns about this privacy policy, please contact us through the channels below. Our support team provides assistance in both Bengali and English.
For common questions, detailed answers are available in our FAQ section.